Shopping help

How can I browse your online store?
In the "Adorama" online store, about 1,500 products of photographic electronic equipment are available for the most complete coverage of the image and the necessary accessories that accompany it. To navigate these we have 9 main categories and an extra category with offers from "Adorama?. The subcategories of these are located in the left column of the screen, where the brand of the desired product can be directly selected from there. You can also choose a different categorization method. It has been calculated that you can find the product you want with just 3 clicks. The site also has an advanced search in case you want to find something more specific.

How do I find a product?
To find the product you want you must first choose a basic category (e.g. Digital), you will see a column on the left to choose the brand of the product, in the central column the products of the selected company with which "Adorama" cooperates are displayed. finally you can choose what suits you.

What is a shopping cart?
The shopping cart is a virtual space where you collect the products you have chosen to buy. Once you have decided to complete your order, press "buy". Your shopping cart remains active with the list of products you want to buy, so you can complete your order whenever you want.

How do I become a new member?
On the main page (home page) go to the "Login" area and press "Member registration". Fill in your personal information in the registration form and press the "register" button. The registration process has already been completed.

MY ACCOUNT

How do I create a personal account?
To create a new account, you only have to press "register" in Login located in the right column of your screen. Follow the procedures that will appear on your screen. Your account is ready. From there you can check your orders as well as modify your account information.

Forgot my password?
As soon as you write your details incorrectly during the "login" process, select "remind password". Enter your email that you provided during the registration process and we will send you the passwords.

ORDER

I found the product I want, how do I order it?
Every time you select a product, you are taken to your cart. Repeat this process until you have completed your purchases and press the "buy" button in the shopping cart. If you are not a member, fill in your information on the new member registration form (personal member information, receipt/invoice issue information and product shipping address) and press the "register" button. If you are already a member, select the payment and shipping method, the issuance of the relevant document and proceed with your order. Otherwise you can place your order by phone at tel. 210 3304544, 3847157 during store hours. "Adorama" experts will serve you immediately.

When is my order complete?
As soon as you complete your order process and press the "order" button, the system will immediately inform you that the order has been successfully completed.

Product shipping cost
Upon receipt of your order, ADORAMA will inform you by phone of the exact amount of shipping.

Product sending
The shipment of the products is done by a courier company and the delivery time is from 1 to 4 days depending on the area where the shipment will be made.
In the event that your order is large enough in volume and cannot be delivered to your place, then the delivery can only be made to a store of the courier company in your area and you will be informed about this by phone before sending your order.

Can I return a defective product?
"Adorama" guarantees the quality of its products, to reach you as it has left the manufacturer. However, in the event that a product is defective, you must contact "Adorama" and report the problem. By phone at 210 3304544, 210 3847157.

PAYMENT

What are the payment methods?
You can pay in the following ways:

A) Via credit card. Fill out the order form and select "by credit card" as the payment method. With the help of today's technology, your transactions on the "Internet" are now safe. There is no risk of losing your money or having your card charged by a third party. The credit cards we accept are Visa and Mastercard.

B) Cash on delivery. The product is received at your door and you pay the amount due to our partner. The most suitable way in case you don't want to take advantage of your credit card.

C) Deposit to a bank account. During the process of your online purchase